Our books are digital downloads, delivered the moment you pay, so we can’t take them back the way a shop takes back a paperback. What we can promise is this: if a file won’t download, won’t open or won’t print properly, we’ll fix it, and if we can’t, we’ll refund you.
When we refund
- The file won’t download or won’t open, and we can’t get it working for you.
- The pages won’t print properly on a normal home printer with the settings in our printing guide, and we can’t fix the file.
- You were charged twice for the same order, or bought a book that’s already part of a bundle you bought from us before. Tell us and we’ll refund the duplicate.
- The product isn’t what the page described. For example, pages are missing or the wrong book was delivered.
When we’d rather swap
Bought the wrong book by mistake? Email us within 14 days and we’ll swap it for the one you meant.
When we can’t refund
Once a book has been delivered we can’t refund it just because you’ve changed your mind. That’s why every product page shows ten sample pages and a color sample, and why the sampler is free: you can see exactly how the pages print before you buy.
Customers in the EU and UK
You normally have 14 days to withdraw from an online purchase. For digital content supplied straight away, that right ends when the download starts, provided you agreed to immediate delivery at checkout and acknowledged that you would lose the right to withdraw. None of this affects your other legal rights, including when the content is faulty or not as described.
How to ask
Email littlepageshop@leafyorb.com with your order number and what went wrong. We reply within one working day, usually sooner. Refunds go back to the payment method you used. Card payments are processed by Dodo Payments, our payment partner, and take 5–10 working days to appear, depending on your bank.